Support

How can we help?

Email apps@landrunbrands.com. Include your iPhone model, iOS version, First Rep version and build from the bottom of More, and a short description of what happened. Do not send Health screenshots, private prayers, notes, or Crew/Community messages unless they are necessary to explain the issue.

Restore, manage, or cancel a purchase

Open First Rep → More → Membership.

• Use Restore purchases for a plan or retired Founding purchase already tied to your Apple Account.
• Use Manage or cancel for an active Annual or Monthly subscription.
• You can also open iPhone Settings → your name → Subscriptions → First Rep.
• Deleting First Rep does not cancel an Apple subscription. Refund requests are handled by Apple.

Monthly unlocks Plus training features. Annual unlocks Plus training features and Community. Community is not included with Monthly, a restored Founding purchase, or device-based founding-tester access.

Apple Health says connected, but activity is missing

Open First Rep → More → Connections → Refresh now. A successful refresh turns the control green and shows when the query completed. Successful refresh means First Rep could query Apple Health; it does not mean Apple Health contains a recent workout that First Rep can read.

If no activity appears:

1. Open the Apple Health app and confirm the workout is present.
2. In Health, open your profile → Apps and Services → First Rep, and review access for Workouts, Sleep, Heart Rate Variability, and Resting Heart Rate.
3. Confirm your watch or fitness app has finished writing the workout to Apple Health. Then return to First Rep and refresh again.
4. If Re-request access produces no sheet, iOS has no undecided permission to ask for. Change access directly in the Health app or iOS Settings.

Apple does not tell an app whether read access to an individual Health category was denied. First Rep therefore reports the result of a real query rather than claiming that every category is approved. First Rep still works without Health by using a short local self-report.

A Crew invite did not open the room

Confirm the invitee is signed into iCloud, iCloud Drive is on, and First Rep has iCloud access. Open the invite link again if Apple's CloudKit acceptance sheet was dismissed before it completed. After accepting, open Crew → Your crews and pull down to refresh. If the room still does not appear, send support the app version/build and the Crew code or invite link; do not include private messages.

Crew is not syncing

Confirm iCloud Drive is enabled and both people are signed into different, active iCloud accounts. Pull down in the Crew room. For a useful report, include whether create, invite acceptance, member status, messages, or reactions are failing and whether the problem affects one or both devices.

Community safety, reporting, and deletion

Use the options menu on a Community post or reply to hide, report, or block. Reported content is hidden immediately on your device and sent for moderation. For an urgent safety concern, email apps@landrunbrands.com with "Urgent Community safety" in the subject. First Rep is not an emergency service; contact local emergency services if someone may be in immediate danger.

Delete your Community profile from First Rep → More → Data & privacy. This control remains available after Annual access ends. It deletes your profile, replies, reactions, and removable posts; posts needed to hold another member's reply become anonymous tombstones. It does not delete private Crews or local practice history.

Audio will not play

Open Bible → choose a book and chapter → Listen. Confirm the device has an internet connection and media volume is audible. Playback can continue in the background with lock-screen controls. If one chapter fails while others play, include the exact book and chapter in your email.

Reset local practice data

Open First Rep → More, scroll to the bottom, and choose Reset local practice data. After confirmation, this permanently removes local reading and completion history, Bible highlights and notes, private prayers, Verse Reps, your local profile, reminders, App Locks, Reading Elsewhere controls, and the widget's last day snapshot.

Reset does not cancel a membership, leave or disband a private Crew, or delete a Community profile. Manage those separately from Membership, Crew, and More → Data & privacy.

App Locks or Reading Elsewhere is still active

Turn the feature off from More → App locks or More → Reading elsewhere. Resetting local practice data also stops both features and clears their local selections. You can revoke First Rep's Screen Time authorization in iOS Settings.

Privacy requests

Most First Rep data stays on your device. Read the complete Privacy Policy at https://firstrepapp.com/privacy/. For access, correction, deletion, moderation, or another privacy request concerning information you believe Land Run Brands holds, email apps@landrunbrands.com with "Privacy request" in the subject.