Restore or manage a purchase
Open First Rep → More → Membership. Use Restore Purchases for an existing plan. To cancel or change a subscription, open iPhone Settings → your name → Subscriptions → First Rep.
First Rep · Help
Support
How can we help?
Email support@landrunbrands.com. Include your iPhone model, iOS version, and a short description of what happened. Please do not send Health screenshots unless they are necessary to explain the issue.
Health data is missing
Open iPhone Settings → Privacy & Security → Health → First Rep and review the categories you allowed. First Rep still works without Health by using a short self-report each morning.
Crew is not syncing
Confirm that iCloud Drive is enabled, you are signed into iCloud, and First Rep has iCloud access. Pull down to refresh the Crew room. Invite-only Crew data is stored through Apple's CloudKit.
Audio will not play
Open Library → Read the Bible → any chapter → Listen. Confirm the device has an internet connection and media volume is audible. Playback can continue in the background with lock-screen controls.
Delete local data
Deleting First Rep removes locally stored readings, completions, notes, prayers, and settings from the device. Crew records can also be removed by leaving or deleting the Crew inside the App.
Privacy question
Most First Rep data stays on the device. Read the complete Privacy Policy, or email us with a request concerning data you believe we hold.
Still stuck?
Talk to a person.
We will respond from Land Run Brands, LLC.